Frequently Asked Questions
Everything you need to know about your Petkit fashion experience.
How do I determine the right size for my pet?
Each product page features a comprehensive size guide. We recommend measuring your pet's neck, chest, and back length to ensure a perfect fit for our apparel.
What is your return policy for apparel?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the clothing is free of pet hair and odors to qualify for a full refund.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on your location and customs processing.
Are Petkit garments machine washable?
Most of our fashion items are machine washable on a gentle cycle. However, we recommend checking the specific care label on each garment for exact maintenance instructions.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer seasonal collections?
Yes, we release exclusive seasonal collections four times a year, featuring limited-edition designs tailored for specific weather conditions and trends.